Return Policy
Return Policy
Thank you for shopping with us! We hope you're delighted with your purchase. If for any reason you're not completely satisfied, we're here to help.
Returns and Exchanges
- You may return items within 30 days of receiving your order for a full refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns or exchanges.
Non-Returnable Items
- Gift cards
- Sale or clearance items
- Custom or personalized items
How to Return an Item
- Contact our customer service team at kloudiessentials@gmail.com within 30 days of receiving your order to initiate the return.
- We will provide you with a return shipping label and instructions for returning the item(s).
- Once we receive the item(s) back in their original condition, we will process your refund or exchange.
Shipping Costs
- If you are returning an item due to a defect or mistake on our part, we will cover return shipping costs.
- For all other returns, customers are responsible for return shipping fees.
Refunds
- Refunds will be processed to the original payment method once the return is approved and the item(s) are received.
- Please allow up to 7-10 business days for the refund to be processed, depending on your payment method.
Damaged or Defective Items
- If your item is damaged or defective, please contact us immediately with pictures of the damage. We will gladly offer a full refund or replacement.
Exchanges
- If you wish to exchange an item for a different size or color, please return the original item and place a new order for the replacement.